Terms & Conditions

Terms of Service

You are agreeing to the following terms when you sign up for Lasoh Services.

By using the Lasoh services and solution (“Services”), you (“Client”) are agreeing to be bound by the following terms and conditions (“Terms of Service”).

Lasoh, Inc. (“Company”) reserves the right to update and change these Terms of Service at any time without notice.

Violation of any of the terms below may result in the termination of your account.

Account Terms

The Client is responsible for maintaining the security of your account and password. The Company cannot and will not be liable for any loss or damage from Client’s failure to comply with this security obligation.

The Client is responsible for all content posted and activity that occurs in the Client’s account (even when content is posted by others who have their own logins under The Client’s account).

The Client may not use the Services for any illegal purpose or to violate any laws in Client’s jurisdiction (including but not limited to copyright laws)

The Client must provide a legal full name, a valid email address, and any other information requested in order to complete the signup process.

The Client may not use “bots” or other automated methods to sign up for or use the Services. The Client must use the Services in accordance with the Terms of Service for the Client’s own internal business purposes and may not resell or make available the Services to any third party, or otherwise commercially exploit the Services

The Client and its personnel must not use, or misuse, the Services in any way which may impair the functionality of the Underlying Systems or impair the ability of any other user to use the Services; and must not attempt to view, access or copy any material or data other than that which the Client is authorized to access

The Client is responsible for procuring all licenses, authorizations and consents required for it and its personnel to use the Services, including to use, store and input data into, and process and distribute data through the Services.  The Client acknowledges and agrees that to the extent data contains personal information, in collecting, holding and processing that information through the Services, the Company is acting as an agent of the Client for the purposes of any applicable privacy law.  The Client must obtain all necessary consents from the relevant individual to enable the Company to collect, use, hold and process that information.

Payment, Promotions & Refunds Terms

Payment terms

Service Fees for Lasoh’s software & marketing tools, are charged in advance based on Services activity on an annual or monthly term. For instance, for the monthly term, Services activity for August will be charged on August 1. For the annual term, Services activity for a 12 month period will be charged on the first day of service.  Service Fees are calculated based on the number of properties using services as well as active email marketing contacts.  Fees for other Lasoh services, including text marketing, are paid up front at prices listed when purchasing.

Pricing, except when separately agreed in writing, is available at https://www.lasoh.io/pricing

Fee Increases

By giving at least 30 days’ notice, The Company may increase Service Fees.  If the Client does not wish to pay the increased fees, it may terminate Services on no less than 10 days’ notice, provided the notice is received by The Company before the effective date of the increase. If the Company does not terminate the Services in accordance with this clause, it is deemed to have accepted the increase.

Overdue Amounts

The Company may charge interest on overdue amounts.  Interest will be calculated from the due date to the date of payment at an annual percentage rate equal to the prime rate plus 2% per annum. You are responsible for and will reimburse the Company for any out-of-pockets costs of collecting overdue amounts, including attorneys’ fees.

Promotions

The Company may offer certain promotions. These promotions may change at any time.

Refunds

The Company may offer refunds at its discretion, dependent on the situation.

New Features

The Company may at its discretion introduce new features in the Services that are available for additional fees.

Cancellation and Termination

You are solely responsible for properly canceling your account. You can cancel your account at any time by requesting cancellation through the support ticket process or emailing support@lasoh.io.  The Terms of Service shall remain in force until the cancellation process is complete.

All of your content and data will be inaccessible from the Services immediately upon the cancellation date. Within 30 days, all content will be permanently deleted from backups and logs. This information cannot be recovered once it has been permanently deleted.

If you cancel the Services, cancellation will occur at the end of the next billing cycle.

The Company in its sole discretion, has the right to suspend or terminate the Clients account and refuse any and all current or future use of the Services for any reason at any time. Such termination of the Services will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all content in your account. The Company reserves the right to refuse service to anyone for any reason at any time.

Services

The Company must use reasonable efforts to provide the Services in accordance with the Terms of Service, exercising reasonable care, skill and diligence; and using suitably skilled, experienced and qualified personnel.  The Company’s provision of the Services to the Client is non-exclusive.  Nothing in the Terms of Service prevents the Company from providing the Services to any other person. The Company will use reasonable efforts to ensure all Services are available during normal business hours.  However, it is possible that Services may be unavailable to permit maintenance or other development activity to take place, or in the event of Force Majeure.  Without limiting the previous sentence, if a third party feature provider ceases to provide that feature or ceases to make that feature available on reasonable terms, Company may cease to make available that feature to the Client.

The Company may resell other services through our application or portal. We will make commercially reasonable effort to ensure those services are delivered, but the Company is not responsible or liable for refunds, complaints, or other issues related to those 3rd party services.

Analytical Data

The Client acknowledges and agrees that the Company may use data and information about the Client’s and the Client’s end users’ use of the Services to generate anonymized and aggregated statistical and analytical data (the “Analytical Data”), and to use Analytical Data for the Company’s internal research and product development purposes and to conduct statistical analysis and identify trends and insights, and to supply Analytical Data to third parties and publish Analytical Data for marketing purposes.  The Company’s rights under this Section 5.1 will survive termination or cancellation.

Copyright and Content Ownership

Title to, and all Intellectual Property rights in, the Services, and all Underlying Systems is and remains the property of the Company (and its licensors).  If the Client provides the Company with ideas, comments or suggestions relating to the Services or Underlying Systems (together “feedback”), then all Intellectual Property rights in that feedback, and anything created as a result of that feedback is owned solely by the Company.  The Client may not contest or dispute that ownership, or the validity of the Intellectual Property rights.

Each party must, unless it has the prior written consent of the other party or is authorized under this Terms of Service, keep confidential at all times the confidential information of the other party.

You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

General Terms

Definitions

“Force Majeure” means an event that is beyond the reasonable control of a party, excluding an event to the extent that it could have been avoided by a party taking reasonable steps or reasonable care.

“Intellectual Property” means any and all of the following in any jurisdiction throughout the world (a) trademarks and service marks, including all applications and registrations, and the goodwill connected with the use of and symbolized by the foregoing, (b) copyrights, including all applications and registrations related to the foregoing, (c) trade secrets and confidential know-how, (d) patents and patent applications, (e) websites and internet domain name registrations, and (f) other intellectual property and related proprietary rights, interests and protections (including all rights to sue and recover and retain damages, costs and attorneys’ fees for past, present, and future infringement, and any other rights relating to any of the foregoing).

“Underlying Systems” means the Company Software, IT solutions, systems and networks (including software, hardware, and websites) used to provide the Services, including any third party solutions, systems and networks.

“Law” means (a) any law (including the common law), statute, bylaw, rule, regulation, order, ordinance, treaty, decree, judgment, and (b) any official directive, protocol, code, guideline, notice, approval, order, policy, or other requirement of any governmental authority having the force of law.

Warranties

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS TERMS OF SERVICE, NEITHER PARTY MAKES ANY WARRANTY WITH RESPECT TO ANY TECHNOLOGY, GOODS, THE SERVICES, RIGHTS OR OTHER SUBJECT MATTER OF THIS TERMS OF SERVICE AND EACH PARTY HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, VALIDITY AND NON-INFRINGEMENT. THE COMPANY MAKES NO REPRESENTATION CONCERNING THE QUALITY OF THE SERVICES AND DOES NOT PROMISE THAT THE SERVICES WILL MEET THE CLIENT’S REQUIREMENTS OR BE SUITABLE FOR A PARTICULAR PURPOSE, OR BE SECURE, FREE OF VIRUSES OR OTHER HARMFUL CODE, UNINTERRUPTED OR ERROR FREE.

Maximum Liability

Notwithstanding any provision in the Terms of Service, the maximum aggregate liability of the Company under or in connection with the Terms of Service or relating to the Services or Analytical Data sharing, whether in contract, tort (including negligence), breach of statutory duty, breach of warranty, or otherwise, may not in any year exceed the amount equal to the fees paid by the Client under the Terms of Service in the previous year (which in the first year is deemed to be the total fees paid by the Client to the date of the first event giving rise to liability, and in the second year is deemed to be the greater of (A) the fees paid in the first year or (B) the fees paid in the second year to the date of the first event giving rise to liability).

Good Faith Negotiations

Before taking any court action, a party must use commercially reasonable efforts to resolve any dispute under, or in connection with, the Services or Terms of Service through good faith negotiations.

Force Majeure

Neither party is liable to the other for any failure to perform its obligations under the Terms of Service to the extent caused by Force Majeure, provided that the affected party immediately notifies the other party and provides full information about the Force Majeure, uses commercially reasonable efforts to overcome the Force Majeure, and continues to perform its obligations to the extent practicable.

Notices

A notice given by a party under the Terms of Service must be delivered to the other party via email using the email address provided by the Client during sign up for Services and support@lasoh.io for the Company.

Representations

The Client represents:

• that it has the full power and authority to enter into and perform its obligations under the Terms of Service which, when signed, will constitute binding obligations on the warranting party;
• that it is not under any restriction or obligation that could affect its performance of its obligations under the Terms of Service; and
• that its execution, delivery, and performance of the Terms of Service, and the consummation of the transactions contemplated in the Terms of Service, do not or will not result in its violation or breach of any applicable Law.  The Client represents to The Company that it has the right to grant The Company all rights to use the provided data (including its customer data) as set forth in this Terms of Service.

Indemnity

The Client shall indemnify, defend and hold harmless the Company against any liability (including the actual legal fees charged by The Company’s lawyers) arising from any claim by a third party with respect to Client’s breach of these Terms and/or Client’s performance under the Terms of Service (including violation of any privacy rights) or any negligent, reckless, or willful misconduct action of Client.

Assignment

Client may not assign any of its rights or obligations under the Terms of Service without the Company’s written consent

Severability

If any part of the Terms of Service is declared unenforceable or invalid, the remainder will continue to be valid and enforceable.

No Third-Party Beneficiaries

Unless explicitly stated otherwise elsewhere in the Terms of Service, no person other than the parties themselves has any rights or remedies under the Terms of Service.

Any new features that augment or enhance the current Services, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Services after any such changes shall constitute your consent to such changes.

Governing Law and Venue

The Terms of Service are governed by and construed by the law of the State of Ohio without regard to its conflicts of law provisions. You agree that any action at law or in equity arising out of or relating these Terms of Service or the use of the Services shall be filed only in the state or federal courts located in Franklin County, Ohio, and you consent to the personal jurisdiction of such courts for the purposes of litigating any such action.

Mobile Messaging Terms (SMS)

When you opt in to the Lasoh messaging program, you agree to receive recurring automated marketing and informational text messages (e.g., reservation updates, reminders, and offers) from Lasoh and/or the property manager hosting your stay at the mobile number you provided, including messages sent using an automatic telephone dialing system. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. For assistance, contact support@lasoh.io. Carriers are not liable for delayed or undelivered messages.

We do not share or sell your mobile phone number or SMS opt-in/consent information to any third parties or affiliates for their marketing purposes. For details, see our Privacy Policy at https://lasoh.io/privacy-policy/.