Guest Portal
SMART ™ Guest Portal
Everything your guests need—in a simple, SMART platform.
Smarter Guest Journey Starts Here
The SMART™ Guest Portal is a branded, mobile-friendly platform that gives every guest in a vacation rental stay one place for the house manual, curated local recommendations, automated upsells, stay details, and direct messaging with the operator.
Unlike WiFi-based capture systems, the Guest Portal requires no hardware and captures marketable email and phone numbers from every guest in the booking, not just the person who booked. Personalized AI Guides build custom trip itineraries for each guest, and automated review request flows route happy guests to public Google reviews. The Guest Portal integrates natively with leading property management systems, including Hostaway, Hostfully, Guesty, and Hospitable, so reservation and guest data flow into the portal automatically.
Elevate Guest Stays & Drive More Revenue
More Revenue
Reduce guest questions by giving them what they need, when they need it
More Marketable Guests
Have guests interact with your brand, not the OTA’s.
Delight Your Guests
Happy guests spend more, come back and tell their friends. Make your guests happy.
Great Stays Create Guests That
Spend More and Come Back
What Makes It SMART ™
Built to deliver smarter guest experiences and higher revenue—powered by five core principles that work together seamlessly.
Segmented
Deliver personalized experiences based on guest behavior, preferences, and journey stage.
Multi-channel
Engage guests across email, WhatsApp, SMS, and more—from one unified platform.
AI-Native
Built with AI at the core to automate decisions, messaging, and optimization.
Revenue Maximizing
Increase direct bookings and upsell opportunities at every touchpoint.
Timely
Send the right message at the perfect moment—before, during, and after the stay.
Key Product Features
Generate More Revenue
Upsells
Configure flexible check-in and check-out fees
Capture Marketable Contact Info From All Guests
Guest CRM
Centralize and manage guest data
Personalize The Guest Experience
Create easily scalable and deeply personalized guest experiences with minimal work through our Recommendations and AI Guide features.
AI Guest Guide
Create tailored guest journeys
Get More Google Reviews
Google Reviews Request Flow
Automate review requests and feedback
Enhance Every Stay
Deliver relevant content to improve guest satisfaction at every touchpoint through our pre-designed Templates & Trigger features for guest communication via emails and text.
Messaging Templates & Automations
Create message templates with custom journeys
SMART Guest Portal Pricing
Monthly
Per Unit, Per Month
Cancel any time, no fee.
Annual, Prepaid
20% off the first year
No refund, paid upfront.
Explore Other Solutions
Work SMART, not hard.
SMART ™ Guest Marketing
Engage guests with personalized campaigns that drive direct revenue and guest loyalty.
House Manual
A simple digital guide for everything guests need to know, so they feel prepared, and you get fewer questions.
Launch Your Guest Portal In Minutes
Book a demo to see how seamless guest experiences are built.
Answers to your questions
What is the Guest Portal in Lasoh?
It becomes a single place for instructions, recommendations, and communication, reducing manual work while improving guest satisfaction.
When do guests get access to the Guest Portal?
You also control when and how the invite is sent through either PMS or Lasoh messaging.
Who can access the Guest Portal?
This ensures everyone staying at the property has the same information, reducing repeated questions and miscommunication.
What can guests see inside the Guest Portal?
House Manual
Check-in and check-out instructions
Wi-Fi details
Local recommendations
A prompt to Rate The Stay
Optional messaging
Optional AI Guide for instant answers
UpSells*
Everything is presented in a clean, easy-to-use experience designed for mobile.
Is the House Manual a separate experience?
Guests don’t have to download PDFs or search through messages, everything lives in one place.