FAQs

The Guest Portal is a branded, mobile-friendly experience where guests can find everything they need before, during, and after their stay, without repeatedly messaging you.

It becomes a single place for instructions, recommendations, and communication, reducing manual work while improving guest satisfaction.

Guests can get access immediately after a booking is created in your PMS.

You also control when and how the invite is sent through either PMS or Lasoh messaging.

All guests associated with the booking can access the Guest Portal.
This ensures everyone staying at the property has the same information, reducing repeated questions and miscommunication.

Guests can access:
House Manual
Check-in and check-out instructions
Wi-Fi details
Local recommendations
A prompt to Rate The Stay
Optional messaging
Optional AI Guide for instant answers
UpSells*
Everything is presented in a clean, easy-to-use experience designed for mobile.

No. The House Manual is a blended part of the Guest Portal, not a separate link or document.
Guests don’t have to download PDFs or search through messages, everything lives in one place.

Yes.

Each property has its own customized content, allowing Vacation Rental Managers to maintain consistency while still tailoring details per location.

Yes.
Although the Guest Portal is available as soon as a booking exists, you decide when to invite guests using customizable messages.

This gives you full control over timing and communication style.

No - it simplifies things.

Instead of searching emails, PDFs, or chat threads, guests get one clear place for everything they need.
This experience reduces questions, especially around check-in, Wi-Fi, and local info.

The Guest Portal is designed to be:

• Mobile-friendly
• Device agnostic
• Easy to open
• Simple to navigate

Guests don’t need to create accounts or install apps, they just open the link and get what they need.

This helps you better understand your own guests while maintaining privacy and trust.

Yes.

Review prompts are built directly into the Guest Portal, making it easy to nudge guests at the right time, without manual follow-ups.

By answering common questions upfront and centralizing guest information, the Guest Portal:

• Cuts down repetitive messages
• Reduces back-and-forth communication
• Helps guests self-serve information

Your business will see fewer interruptions while still delivering a better experience.

No.

Guests simply open a secure link in their browser.
No app downloads, no password creation, no friction.

The Guest Portal automatically reflects the latest booking details.

You don’t need to resend information or manually update instructions.

Yes.

The Guest Portal doesn’t replace your current workflow, it enhances it by giving guests a single source of truth for information.

Many hosts continue using messages while directing guests to the portal for details.

The experience is branded to your business, not Lasoh.

Guests see your logo and property-specific content, making the experience feel branded and professional.

Yes.

Each property has its own customized content, allowing Vacation Rental Managers to maintain consistency while still tailoring details per location.

By centralizing guest interactions in one place, the Guest Portal helps you:

• Understand what guests care about
• See recurring questions
• Capture engagement signals over time
• Capture marketable guest contact information

This creates better context for future stays and follow-ups.

No.

Guests continue using the portal:

• During the stay (instructions, recommendations)
• After check-out (reviews and follow-ups)

This extends your guest experience beyond just arrival day.

Yes.

All guests on the booking can access the same portal, ensuring everyone has the right information without forwarding messages or PDFs.

The portal is accessible only to guests associated with the booking.

Guest data is isolated to your account and not shared with other hosts.

No.

Lasoh complements your PMS by improving the guest-facing experience, not replacing reservation or operational systems.

Most accounts are live in a week.

Once your properties are connected, you can start sharing the portal immediately and refine content over time.

Yes.

The Guest Portal reduces noise while preserving high-touch moments, allowing you to focus on meaningful interactions instead of repetitive questions.